No. You can book directly with us without a referral. However, to claim Medicare rebates, you’ll need a referral and a Mental Health Treatment Plan (MHTP) from your GP or psychiatrist. We recommend checking with your GP first, as most people are eligible.

If your GP assesses that you would benefit from psychological support, they may prepare a Mental Health Treatment Plan. With this plan and a referral, you can receive Medicare rebates for up to 10 sessions per calendar year. The rebate is $98.95 for registered psychologists.

This varies. Some people benefit from a short course of therapy (around 6–10 sessions), while others find longer-term support more helpful. Your psychologist will work with you to review progress and adjust the plan as needed.

Yes. Everything you share in therapy remains confidential, with only a few exceptions:

• Risk of harm – if there is a risk of harm to yourself or others.

• Legal requirements – if we are required by law (e.g., a court order or subpoena).

• GP/Referrer communication – if you have been referred under a Mental Health Treatment Plan, we are required to provide brief progress reports back to your GP (or psychiatrist). These reports outline the number of sessions attended, progress made, and recommendations for ongoing support. They do not include detailed session content.

In all situations, your psychologist will discuss any necessary sharing of information with you wherever possible.

To support accurate and efficient record-keeping, MindSure Psychology uses Heidi, a secure Australian clinical note-taking system. Heidi helps your psychologist document sessions effectively while maintaining full professional control and confidentiality.

All records are encrypted and securely stored in Australia, in accordance with Australian Privacy Principles. Use of Heidi is consent-based, and you may opt out at any time without affecting your care.

Yes. We offer a range of appointment times, including evenings and weekends, to fit around busy schedules. Please contact us to check availability.

• Psychologists: specialise in therapy and helping people develop strategies to improve mental health. They do not prescribe medication.

• Psychiatrists: are medical doctors who can prescribe medication and often manage people with severe or complex mental health conditions.

• Private Health: If you have extras cover for psychology, you may be eligible for rebates. Please check with your insurer.

• NDIS: We accept self-managed and plan-managed clients.

No. MindSure Psychology does not prepare reports for court or other legal proceedings. Our focus is on providing therapeutic support, not forensic or medico-legal assessment.

Court reports require a different process – often involving formal assessment, collateral interviews, and legal documentation standards – which are outside the scope of standard therapy sessions.

If you require a psychological report for legal purposes, we can provide referral information for appropriately qualified forensic or medico-legal psychologists.

No. MindSure Psychology is not a crisis service and we are unable to provide immediate or emergency support outside of scheduled sessions.

If you are in crisis or need urgent help, please call 000 or go to your nearest emergency department

You can also contact:

• Lifeline – 13 11 14 (24/7 crisis support)

• Beyond Blue – 1300 22 4636

• NSW Mental Health Line – 1800 011 511

We encourage clients to reach out to these services if they are in immediate distress, and to use therapy sessions with us for ongoing support and recovery.

Simply contact us by phone or email, or book online. If you are using a referral and Mental Health Treatment Plan, please bring these documents to your first session.